Case Study: From Near-Vacant Development to Fully Let, Professionally Managed Asset
A building containing 34 residential units on the edge of the city centre border in need of structure, tenants and sustainability.
Landlord: Jaime Moreeno
Asset Type: Residential Development – Cross Street (Institutional)
Location: Greater Manchester
Instruction: Full management, lettings & rent collection
The Situation
“When I first instructed them, the development was in a difficult position. Occupancy was extremely low, income was well below expectations, and the previous managing agent had failed to stabilise the building. There was no clear plan, poor communication, and ongoing maintenance issues that were being ignored rather than resolved.”
At the point of handover:
- The development was almost vacant
- Lettings activity had stalled
- Maintenance issues were unresolved
- Rental income was inconsistent and unreliable
- Confidence in the asset’s performance was low
The brief was simple but demanding: take control, stabilise the building, maximise income, and manage it properly.
Our Approach
“From the outset, their approach was structured, proactive, and commercial.”
- Took full operational control of the development
- Carried out a detailed handover review, identifying risks, void causes, and outstanding issues
- Implemented a clear lettings and pricing strategy to attract tenants quickly without discounting unnecessarily
- Addressed long-standing maintenance and presentation issues that were preventing successful lettings
Rather than focusing purely on filling units, the emphasis was on long-term stability and quality of occupation.
The Results
Within a short period:
- The development moved from near-vacant to fully tenanted
- Rental income increased to above initial projections
- Void periods were eliminated
- Tenants were properly vetted and managed
- The building became stable, orderly, and predictable from an income perspective
“Rents are collected efficiently and transferred on time. I don’t have to chase, query, or worry — everything just happens as it should.”
Ongoing Management & Performance
Once stabilised, the focus shifted to consistent, professional management:
- Maintenance issues are handled quickly and cost-effectively
- Contractors are properly managed and challenged on cost and quality
- Communication is clear, timely, and transparent
- Rent payments are reliable and exceed my original expectations
“What stands out is the level of control and professionalism. I’m kept informed, but not burdened with day-to-day noise.”
The Difference
“I’ve worked with other agents before, but this feels different. This is not reactive management or box-ticking — it’s proper asset management.”
- Faster response times
- Clear accountability
- Commercial decision-making
- A genuine sense that the property is being treated as an investment, not just a listing
